Frequently Asked Questions

Returns & Exchanges

Due to the nature of the customised products that we sell, we do not accept returns or exchanges.

For more information please visit our return policy page.

Rush Order

Yes, we have a rush order option for $25KYD at checkout. Rush orders will be fulfilled in 2-3 business days from purchase date.

Delivery

All orders will be dispatched within 5-7 business days from the day you ordered. Delivery timelines will vary depending on where you are located and which option you have selected upon checkout.

If you need the gift for a certain date, please reach out to a team member before placing your order.

Extra Customisation

We are more than happy to help you create the perfect customized gift!


Simply fill out the inquiry form on our website if you want to take the conversation further and one of our team members will be in touch very soon!